The short version
If Serpkin is not right for you, ask for a refund within [14] days of your first payment and we will refund it in full. After that, you can pause or cancel at any time and you will not be charged again, but we do not refund partial periods.
Owner decisionConfirm the refund window (14 days suggested), whether it also covers the first payment after an upgrade to a higher plan, and whether annual plans get pro-rated refunds.
Who handles your payment
Paid plans are sold by Creem, our merchant of record. Creem charges your card, handles tax and issues your invoices, so refunds are paid back by Creem to the original payment method. Creem’s own buyer terms also apply.
First payment
Your first payment for a paid plan can be refunded in full if you ask within [14] days. We cancel the subscription when we issue a full refund, and your workspace moves to the free plan. Your sites, missions and history are kept.
Renewals and partial periods
Renewals are not refunded by default. To avoid a renewal, pause or cancel in Plan and billing before the renewal date. Your paid plan runs until the end of the period you have paid for.
If you were charged for a renewal you clearly did not intend, for example you forgot to cancel and have not used the paid features since, contact us within [7] days and we will review it in good faith.
When we always refund
- You were charged twice or charged the wrong amount.
- A serious outage on our side made the paid features unusable for a large part of the billing period.
- We end the service without cause: we refund prepaid time you have not used.
- The law where you live gives you a right to a refund (for example a statutory withdrawal right for consumers).
Credits
Credits included with a plan have no cash value and are not refunded separately.
How to request a refund
- Email [CONTACT EMAIL] from the address on your Serpkin account.
- Include the date of the charge or the order number from your Creem receipt.
- We reply within [3] business days. Once approved, Creem processes the refund, which usually reaches your account within 5 to 10 business days depending on your bank.
Chargebacks
Please contact us before you open a dispute with your bank. We can usually fix the problem faster.
Contact
[COMPANY LEGAL NAME], [ADDRESS]. Email [CONTACT EMAIL]. See also our terms of service.